of the County Clerk
County of Richmond
130 Stuyvesant Place
New York 10301
Dear Mr. M.,
I would like to thank you, Mr.
T., and other members of the Office of the County Clerk for your outstanding
Everyone I spoke with tried to meet my needs in determining
if my grandfather, Donato V., had ever become a naturalized U.S. citizen. Such
a strong focus on customer service is a positive reflection of your organization's
Hon. Stephen F.
Commissioner of Jurors
130 Stuyvesant Street
Island, NY 10301
Three weeks ago I was notified
to report for jury duty. I am writing to commend you on the excellent staff that
I encountered, especially the Chief Clerk, Bill. At all times they were courteous,
polite, and helpful and explained the process clearly and with much emphasis on
our civic responsibilities. The facilities were clean and orderly, though I would
have appreciated a quiet zone to be able to read my medical journals without the
distraction of TV or telephones.
I'm proud that our Staten Island jury
procedures can serve as a model for the rest of the city and elsewhere.
Mr. Ronald C., Chief Clerk
18 Richmond Terrace
Staten Island, NY 10305
Dear Mr. C.,
before the holidays I visited the court to copy my grandparents wills. I was assisted
by both Leonard and Marisa. These two people are to be commended for not only
their fantastic customer service but also for their caring manner.
wanted to pass this along to you, because you have two very fine people working
for you. Please pass along my thanks to both of them again.
Stephen J. F.
Office of Richmond County
130 Stuyvestant Place
Island, NY 10301
Dear Mr. F.,
I wanted to drop you a quicj note
to let you know what a pleasure it was to be assisted by Ms. Meriam F. My
clients, who are senior citizens, needed certain documents from the court and
were fortunate to be helped by Ms. F. Ms. F. realizing that my clients
were elderly and a bit confused took them under her wing and made sure that they
left the courthouse with the documentation that they needed. Ms. F. truly gives
meaning to the pharse public servant. I thank her and commend you on your selection
With sincere thanks,
so very much for going out of your way to help us. You cannot imagine how much
you have done for us. It had been such a mess. You make the world a better place.
Honorable John A. F., Richmond County Surrogate's
On behalf of my client and myself I would like to extend
our appreciation to the staff of the Richmond County Suurogate's Court for their
assistence in the referenced probate proceeding. In particular, I would like to
acknowledge the extraordianry support and professionalism of Mrs. Ann C.
Both in person and over the telephone, Mrs. C. was prompt, polite and proficient
in answering questions and reviewing submitted documents. She was a pleasure to
work with during the proceeding.
Again, thank you and your fine staff,
Attorney at Law
Dear Ronald C.,
My sincere thanks and
appreciation to you, Judge F. and staff for all your time and effort in quickly
expediting my testmentary papers, and for your kindness.
Michael and Family
Honorable Judith S. K.
Judge, Court of Appeals
Court of Appeals Hall, 20 Eagle Street
Re: Surrogate Court, Richmond County
Dear Judge K.,
accept this letter as a compliment to yourself as an administrator of justice
in the State of New York. I have had matters before the Surrogate Court of Richmond
County and I wish to congratulate Surrogate John F. on something that seems
extraordinary to me in my experience. An efficient and user friendly public service.
Although I do not like to single out people because I have found all of the clerks
there to be enormously helpful, I will mention Lisa J., Ann C. and the
Chief Clerk, Ronald C., who in reviewing a recent petition were extremely
helpful and courteous in their dealings with me.In their review they not only
showed an eagerness to help the petitioner, but an expertise that made the process
work better for my client and me. These same compliments are extended to the other
clerks who have all been equally helpful and expert; James D., Robert R.,
and the court attorneys R. Paul B. and Jerry J.
Stephen J. F., County Clerk
Staten Island, NY 10308
I am writing to inform
you of what a valuable employee you have in Maria. (I apologize but I was unable
to catch her last name) I received a rejected morgage from your county due to
thew legal description missing metes and bounds. I made numerous attempts to obtain
the correct legal requirements through our title company with no results because
the deed was recorded in 1947.
In a final attempt to resolve the issue,
I contacted your county to gather additional information. The person that answered
the phone was vey short and would not provide any assistance, as it was bnot county
policy. I was then transferred to Maria.
I explained my ordeal to Maria
and she graciously searched your records. Maria was able to locate the information
that I requested and offered to fax it to me. Unfortunely, we were having issues
with the fax machine that day. I had to call Maria back twice to request she resend
the documents numerous times and it was unsuccessful. In turn Maria took the initiative
to mail the documents to me. I received the legal description, along with maps
in today's mail.
This is such an unusual scenario that I had to bring Maria's
outstanding display of customer service to your attention. She stepped out of
the box and took time to assist me with my problem.
We are located in Roanoke,
Virginia so it is not possible for us to personally go to the courthouse. Without
Maria's assistance I would never have been able to resolve this rejected morgage.
Not only did she take time out of her busy schedule to assist me, but she went
the extra mile.
Maria assisted me in a very professional manner and I am
extremely grateful for her efforts. This type of professional maner cannot go
unrewarded. I sincerely hope that Maria gets the recognition that she so deserves
for a job well done. Please thank Maria once again for her assistance.
Wachovia Bank, N.A.
Surrogate's Court of Richmond County
Staten Island, NY 10301
c/o Mr. John A. F.
to Mrs. Ann C. and the Surrogate's Court staff for unparalled assistance
in their administration and service to 9/11 victims.
Mrs. Ann C. has
personally guided me through numerous pitfalls that arose from the September 11,
2001 terrorist attacks relating to the administration of my deceased wife's estate.
Mrs. C. has given me invaluable guidance in dealing with situations under
her jurisdiction and expertise.
On one such occassion in dealing with some
problems in establishing an estate account she was most professional and helpful.
The numerous legal documents and proceedings were made easier through her knowledge
and understanding of my situation and what I needed to accomplish.
go on and on about the stress and difficulty that was avoided because of Mrs.
C's assistance. She and the staff at the Surrogate's Court of Richmond
County are an example of fine and professional employees, and I thank them.
relay my highest regards to your staff.