Comments: NYC Civil Courts
Michael R. Bloomberg
New York, NY 10007
This letter is to commend the job performances of a wonderful,
kind and extremely helpful judge and his dedicated staff. I am tenant currently
engaged in a landlord-tenant action at the Harlem Courthouse.
was assigned to Ruben A. (acting housing Supreme Court Justice) on
Feb 7th. Judge M. is a personable and respectful judge, who helped
me understand what was happening with my case. Although I paid all rents due to
my landlord, full credit for my payments are being disputed. I am 65 years old
and this entire ordeal has been extremely stressful. My health is not at it's
best, and from March 3rd through March 11th. I had to be hospitalized. However,
it is a pleasure to write this letter complimenting Judge M. for the excellent
work he is doing, his immeasurable efforts should be recognized and rewarded.
Mr Mayor would you please note the central personnel folder for judge
Ruben A. and the below mentioned staff, who are doing a job above
and beyond the call of duty.
Court Clerk: Sharon B. ( Senior Court
Office Assistant : Sabrina B.)
Court Officers: Audra M., Mark
P. and Jessica H.
Court Supervisor: Thomas
am forever thankful for the kindness, professional assistance, and most of all,
the respectful courtesy shown to me. I truly believe they are doing an excellent
job and reflect favorably on the training and staffing initiatives of the department(s)
they represent. Professional courteous assistance is always appreciated, especially
in a time of need. Judge Ruben Andres M. and the above-mentioned staff truly
know the meaning of professional courteous assistance.
In closing, please
express my perpetual thanks by forwarding a copy of this correspondence to each
above-mentioned individual, in addition to noting both their central and job site
personnel folders. I don't have the words to aptly appreciate these young men
and women for doing the exceptional, and exercising their duties with excellence.
I remain eternally grateful.
Sincerely, Nancy H.
C., U.S. Senator
Charles R., U.S. Congressman
Phil R., City
Honorable Laura G. D.
Court of the City of New York
County of the Bronx, Housing Part
1118 Grand Concourse
Bronx, NY 10456
Dear Justice D.:
am writing to commend two of your employees Brenna S. (Room 250) and Essie
(Window 8). Both employees exemplify the "Good Service" policy posted in your
Court building. Ms. Brenna Sherman is extremely articulate, knowledgeable and
competently handled my legal matter expediting its completion. Essie exemplified
"excellent" customer service facilitating on three occasions the processing of
On the other hand, let me also highlight the confusion and erroneous
information provided by the pro se attorney, who directed me to order the original
files and prepare Nunc Pro Tune affidavits, despite my presentation of copies
of the identical documents required for certified copies. Due to this advice I
wasted six weeks waiting for original papers rather than simply being directed
to obtain certified copies of the judgments in hand. Additionally, the affidavits
for Nunc Pro Tune were denied on the basis that the modified judgments existed
in the files. When Ms. S. identified the appropriate documents the matter
was resolved in 30 minutes in contrast to the 6 weeks and 2 days I spent trying
to obtain certified copies of the judgments.
Please recognize your employees
for outstanding work and I hope I can anticipate improvements in the way legal
advice is provided and processed in your Courts.
cc: Brenna S.
Essie (Window 8)
Hon. Howard S.,
Hon. Joan B. C., Deputy Chief Administrative Judge NYC
Hon. Ann T. P., Deputy Chief Administrative Judge for Management
Support I/ Hon. Judith S. K., Chief Judge of the State of New York
Stewart F., Chief Clerk
County of Kings
141 Livingston Street
Brooklyn, NY 11201
Civil Court, County of Kings
141 Livingston Street
Brooklyn, NY 11201
Dear Your Honor and Mr. F.:
I write to request your assistance in a matter
concerning an outstanding member of the Kings County Civil Court System. Theresa
As an attorney in private practice and a frequent litigant in room
1101, I have witnessed Ms. P. make the extraordinarily difficult job of running
the pro-se part look almost easy. My colleagues who know her agree with me that
Ms. P. projects the authority and commands the respect necessary to bring order
to what would otherwise certainly be chaos. Her quick wit and intelligence shine
through as she addresses and coordinates with Judges and others to solve with
amazing efficiency the inevitable and innumerable problems that arise in the part.
I have been informed that Ms. P. will soon be
transferred away from room 1101. I write to you today to beseech you to stop this
from happening. While I understand that other well-qualified members of the Civil
Court System may perform just fine running 1101, I find it hard to believe that
any of them will match Ms. P.
It has been said
of baseball legend Babe Ruth that watching him play, it almost seemed as if he
was born just to play the game. It would have been unimaginable to tear
Babe Ruth from the field upon which he so naturally performed and relegate him
to any other job.
I respectfully submit that removing
Theresa P. the Babe Ruth of room 1101, from her current job would be tantamount
to doing just that.
Mr. Jack B
Chief Clerk, Civil Court, City Court of N.
111 Certre Street
New York, N. Y. 10013
Dear Mr. B:
I want to take the time to write a letter of comendation
for three staff working at the Civil Court at 141 Livingston St. Brooklyn, room
They are Mr. Bob G., Ms. Kay F. and
Mr. Stewart F.
I found them extremely, friendly, Courteous and helpful,
as well as willing to take the to time solve that had become a major problem for
me in attempting to locate an old court document, so as to get my own copy properly
certified. On a previous visit to the records room I had been told that staff
there had searahed their files but couId not find the
specific file in question.
The three employees mentioned above took the time to speak with me, ascertained
the nature and importance of my problem and then took every step they could think
of to try and reach a solution.
Finally Mr. G.
went down to Room 007 and said he would search all the 1950 files relating
to "name changed documents". In doing so he managed to find the original
document and they then proceeded to resolve the issub for me. While all three
clearly made a special effort
to be helpful, Mr. G. in particular really
went out of his way.
Since the matter took some
time to resolve I spent some time in the general waiting area of Room 303. I also
want to comment on the favorable impression made by other members of the staff
of that unit. They seemed to work well together as a real team, assisting each
other when it got very busy, and twice staff came out from behind the enclosed
room to check on people in the waiting area who seemed lost or confused. Such
actions to my mind speaks well for the day by day supervision of that unit.
As the former Director of the Brooklyn Public Library, now retired, I am
well aware about levels of public service and supervision. Both qualities were
clearly present on that date (Jan. 22nd).
Mr. Joe M.
851 Grand Concourse
Bronx, New York 10451
This letter is in follow up to my recent contact with one of
your employee, Ms. Margie C., on Friday, December 27, in aiding me on
how to go about a claim in Small Claims Court, as well as other directions that
were needed for my claim. She was very courteous when I filed the claim and was
indeed very helpful when I had to cancel my court appearance by phone due to the
fact that the claim was settled on the morning of my appearance, Thursday, January
Ms. C. truly exemplifies professionalism. She seems ready and willing
at all times to handle the public day in and day out in a professional manner
regardless of what the situation may be.
She has left a solid impression
on me and I am sure is indeed a great co-worker to have.
Again, I just
Leant to thank Ms. C. for all her help.
Very truly yours,
RE: Special TermII
I am sending
you this letter to let you know that one of your Clerks in the Special Term II
was extremely helpful and understanfing. Her name is Joanne (I don 't know her
I was at the ofice with a nane change for my daughter, and
it seemed that there might be a problem. Joanne suggested that before I continue
that I check with the Department of Health. I did at her suggestion. When
I returned to the office to obtain certified copies of the Order. Joanne was very
helpful and patient.
I just want you to know that
some Clerks do have the understanding and patience for the layman with the Court
Very truly yours
Mr. Thomas T., Chief Clerk
Civil Court - Housing
89-17 Sutphin Boulevard
Jamaica, New York 11432
Dear Mr. T.:
wanted to write this letter to you and let you know what a really great bunch
of kind, caring, patient, human beings you have working in the Civil Court system.
husband, Donald P. C., is in a wheelchair and this week we have been to
housing, Civil Court, three days, and I just wanted you to know that the court
officers helped me with Don's oxygen tank because he sometimes has seizures when
he is scared or under stress they were all so polite and helpful.
want you to know the court staff are a sight for sore eyes because most of us,
are afraid and we don't know what to expect, particularly when it is your home.
Everyone from the court officers, the staff and both the Honorable Judge Pam J.
and the Honorable Judge Margaret P. M. were so human to everyone.
think you should know that as my husband and I sat in the courtroom and listened
and watched, I kept on reading the words in back of the Judge's chair "IN
GOD WE TRUST" and I must tell you everyone we met in the court system certainly
exemplifies the very finest in being a honest kind human being and upholding our
The television set explaining the Housing Court also made
it much easier. But most important, the humaneness of everyone and well from two
very appreciative and respectful people, thank all of you for just being you.
bless you all.
Amy K. A.
Mr. Barry C.
Deputy Clerk of the Court
Civil Court of the
City of New York
111 Centre Street, Room 936
New York, New York 10013
Thank you very much for providing assistance in locating the
"Kissin" cases. Your diligent search and effort are sincerely appricated.
It is rare to find a person that will go out of his or her way so graciously as
you did today.
141 Livingston Street
Brooklyn, NY 11201 Room 203
Re: Lara K.
I wish to express my gratitude
to the court's administration for the fact, that there are Russian interpreters
in court. This allows one to feel more protected and believe in the fairness of
the American court. I would like to note the professional work of your interpreter
Lara K.: She is kind and calm. It can be felt that she is conversant with
the laws and therefore, interprets in a professional manner. I wish Lara and your
collective all the best of luck, good health and wish that you continue to help
people and be needed.
Mr. Charles Q.
Civil Court of the State of New York - New York
111 Centre Street
New York City 10013
Dear Mr. Q.,
I am writing to commend to your attention one
of your employees, Diane K.. Yesterday afternoon, I arrived in room 225 at 4:55PM,
desperately seeking documentation of a 40-year-old civil matter. Not only did
she find the file I needed, she allowed me the time to copy it even though that
meant working past 5 PM. A small thing, perhaps, but the sort of generous action
one no longer expects anywhere in the world, let alone in a government office.
I left Room 225 at 5:05 PM with copies of public documents I had been searching
for for months. I also left tremendously grateful to you for running the sort
of shop where helping people is still considered a priority.
and please pass along my thanks to Ms. K. I hope you value her every day as
much as I did yestay.
Dear Ms. A.:
I wanted to thank you and your people
for help that I received recently in Room 118. I'm one of hundred of thousand
people who came to your office to resolve often not so pleasant issues in civil
court. In my case there was a judgement entered mistakenly - it was a fault of
the opposite side ( they did not submit necessary papers on time ) and wrong judgement
was promptly vacated.
How I found out about the judgement? I was denied
a credit ( very unusual !) and was very frustrated to find out that judgement
record appeared on my credit report.
In Room 118 I noticed how clerks help
people explaining what is the situation and what they need to do and I was lucky
to be served by Peter, a pleasant looking gentlement with mustache. He was kind
and attentive, explained my options and helped to fill out necessary papers.
encouraged me to write this letter is Peter's sympathetic attitude to people'
needs. I noticed that Peter was caring and attentive not only to me, but also
to other visitors. For me Peter's manner is not only a sign of his noble personal
merits, but also one more proof - very evident one - that American System of Justice
is designed and successfully works for people.
I wanted to thank you and
your people for that .
Hon. Jeremy S. W.
Queens County Civil Court
89-17 Sutphin Boulevard
Jamica, NY 11435
This is not a complaint, ( I mean to put you at ease immediately),
but rather a commendation.
For reasons beyond my control. I was delayed
in arriving at your court to file a Default Judgement on Friday, June 8.
Concluding that I had nothing to lose, I entered the building at 4:40 P.M. and
stood as third on line, as two additional people were being attended to by the
clerks at the window. My turn was called at 4:55 P.M. and I exited the building
at 5:02 P.M. on Friday.
Both clerks were extremely polite and devoted as
much time as was necessary to assist the customers at their windows - who were
laymen being sued or evicted. When my turn came, I was served with extraordinary
courtesy and respect, beyond which I thought I deserved taking account of the
hour and the day.
I applaud you as Supervising Judge for the high standards
which you have instilled in, and which you require of your clerks, and I especially
commend them for the sensitive and courteous manner in which they serve the public.
Mr Joseph M., The County Clerk of
1118 Grand Concourse
Bronx, N. Y. 10456
Dear Mr. M.:
recently had the privilege and pleasure of meeting and being assisted by Mrs.
Cheryl J. I am sure you already know however I would be remiss if I did
not inform you of my observation and appreciation of Mrs. J. I found her
to be a most unique and rare young lady expecially in this fast pace world of
This letter is to acknowledge and inform you of the high degree of
professionalism and humaneness shown by Mrs. J. during my apprearance at
the housing court regarding my Co-Op on the Concourse. It was my very first time
ever being in a housing court under such circumstances. It was Mrs. J.'s
innate people's skills coupled with such a dynamic/humane mannerism that aided
me. I was profoundly impressed with how she took the time with each person coming
to her desk with patience in such calm manner. She is not only a natural people's
person but exhibit's a great knowlege and love of her job.
I would like
to congratulate Mrs. J. openly for the excellent manner in which she deal
with everyone with a sincere concern for the soul/spirit of a person, with dignity,
confidence and an extreme air of professionalism.
During my fifty years
working in the public in the service of people I have never seen any person demonstrate
more poise and dynamic incite of people shown by Mrs. J.
her impact on me I immediately designated her as my Angel for the day, being I
did not have a clue to where or what I was to do. Lastly, but not least I congratulate
you for having such valued and outstanding staff as Mrs. J. representing
Clerk of the Civil Court
141 Livingston Street
Brooklyn, New York
Attn: Ron R.
Re: Francisca T.
Believe it or not this is not a letter of compliant. I am writing
to express my gratitude for the service and attention provided to me on May 1 by Francisca T.
Ms. T. assisted me in the transfer of
a Housing Court case to Civil Court. She and I encountered a procedural nightmare.
Ms. T. stayed determined and walked me through with courtesy, competence
I trust I am not the first attorney to appreciate her quality
service but perhaps I am the first to acknowledge it.
Thank you for your
time and attention.
To: Mr. Joseph N.
cc: Civil Court of the City
of New York
From: Mr. Benito C.
I am writing this letter in order to express my sincere gratitude for the
professional, efficient and calm manor in which I received service via Ms. Veronica
R. and Ms. Karen D. On March 05. I arrived at the Bronx
County Court House with the purpose of gathering information and direction regarding
a judgment I won in Civil Court. When I arrived at window number eight, I must
say that, I was very discovaged by the number of people on line and their attitudes.
I thought to myself, I have better get comfortable. I am going to be here for
a while. I then said to myself not only I have do to stand on a long line
but, I also have to deal with City employees and you know what they say about
them, unprofessional, lazy and rude.
Well, that stigna may hold uue
for some City employees but it most certainly does not hold true for Ms. R.
or Ms. D. While waiting on line which became much shorter very fast, thanks
to the above mentioned I was able to observe them in action. I was amazed at how
profesionally and efficiently they communicated and answered the questions put
to them by what I would describe as castomers from hell. The thing that really
caught my eye the most was how calm and poised they remained in dealing
with the customers. I myself am a City employee (Dept of Environmental Protection)
whom interacts with the public on a daily basis but never in a face to face pressure
situation like what I observed.
In closing I would liketo say that,
you must be very proud to have Ms. R. and Ms. D. on your team.
If the rest of your employee's possess the customer service skills and abilities
that they do then, I find it safe to assume that you are an excellent manager.
I would also like to thank Ms. Susan R. whom was also helpful in providing
and clarifying information.
Sincere thanks, in making me feel like I mean
something to someone outside of my family and strengthening my confidence in our
Mr. Benito C.:
Fern A. F., Administrative Judge
Civil Court of the City of New York
New York, NY 10013
Dear Judge F.,
like to thank you for the advice you generously provided earlier this year, and
for the work of the Civil Court of Queens in helping me resolve the matter.